Console on-prem upload

Last published : Sep 25, 2026
This page is applicable only for NetScaler® on-prem users who opted the manual mode to upload their telemetry data to NetScaler Console service. Ensure that you have downloaded the telemetry data from your NetScaler Console on-prem (click Download Telemetry from the NetScaler Telemetry homepage to download the bundle (.tgz) file that comprises the required telemetry data).
Starting from build 14.1-43.x, you must create a profile for each {{page.adm-product-name-long}} on-prem instance for uploading the telemetry file to the {{page.adm-product-name-long}} service. You might have multiple {{page.adm-product-name-long}} on-prem instances deployed globally. By creating a profile for each on-prem instance, you can upload the telemetry file for those on-prem instances and monitor the upload deadline separately.
To create a profile:
  1. Navigate to Settings > Console on-prem telemetry upload and click Create Profile.
  2. In the Create Profile page, specify the following:
    1. A profile name of your choice.
    2. The {{page.adm-product-name-long}} on-prem IP address.
    3. The administrator name of the {{page.adm-product-name-long}} on-prem.
      Create profile
    4. Click Next.
      The profile name is created. You can either upload the telemetry file and click Done or upload it later.
      Create profile
    5. Repeat the procedure to create multiple profiles for all {{page.adm-product-name-long}} on-prem instances.
After you create profiles, you can view the created profiles:
Created profiles
Note:
If you are an existing {{page.adm-product-name-long}} on-prem user and have previously uploaded the telemetry file to the {{page.adm-product-name-long}} service, you must create a new profile and then upload the telemetry file. After creating the profile, you might observe a discrepancy between the {{page.adm-product-name-long}} on-prem deadline and the {{page.adm-product-name-long}} service deadline. Ensure that you upload the telemetry file to {{page.adm-product-name-long}} service on or before the due date that is shown in your {{page.adm-product-name-long}} on-prem. This discrepancy is aligned after you complete one upload using the new profile.
To upload your data telemetry in NetScaler Console service:
  1. In NetScaler Console on-prem upload page, click Upload Telemetry from the created profile, and select the downloaded (.tgz) file to complete the upload process.
  2. Complete the first upload within 30 days of selecting manual mode. Repeat the same procedure and upload the telemetry file every 90 days thereafter.
Notes:
  • The upload fails if the file is not in a valid (.tgz) format or the file does not pass the integrity checks. The recommendation is to download again and retry to upload. If the issue persists, contact Customer Care.
  • The NetScaler Console service rejects the uploaded telemetry files older than 90 days. To retry, download a fresh telemetry file and upload it.
  • You can disable the optional telemetry data. To disable, in NetScaler Console on-prem, you must first disable Security Advisory in the NetScaler Telemetry page, then navigate to Settings > Administration > Enable or disable the Console feature data sharing, and clear the I agree to share Console feature usage data checkbox.
To edit or delete a profile:
  1. Navigate to Settings > Console on-prem telemetry upload, and select the profile that you want to edit or delete.
  2. To edit, click the Edit icon. Update the required fields and click Save.
  3. To delete, click the Delete icon.