Application View Reports and Metrics

Last published : Sep 26, 2026
The reports and metrics in this view are focused on the Citrix Virtual Apps. Navigate to Gateway > HDX Insight > Applications

Summary View

The summary view displays the reports for all the applications that are logged in during the selected timeline.
All the metrics/reports, unless explicitly mentioned will have the values corresponding to them for the select time period.

Line Chart

Metrics Description
Sessions Total number of sessions during a given time interval.
Launch duration Average time taken to launch an application.
Line chart

Applications Summary Report

Metrics Description
Name Name of the Citrix Virtual App.
Total Session Launch count Total number of active Citrix Virtual App sessions during the given time interval.
Total App Launch Count Total number of Citrix Virtual App applications launched during the given time interval.
Launch Duration Average time taken to launch the Citrix Virtual App.
Summary report

Active Application Report

Metrics Description
Name Name of the Citrix Virtual App.
State Displays the state of the application: Green-Active, Red-Inactive
#Active Sessions Number of active user sessions using this app during a given time interval.
#Active Apps Number of active sessions for this application.
Active applications

Threshold Report

The Threshold Report represents the count of thresholds breached where the entity is selected as Application in the selected period.

Line Chart

Metrics Description
Active Sessions This number indicates the count of active Citrix Virtual Apps and Desktops sessions.
Launch duration Average time taken to launch an application.
Line chart

Current Sessions Report

Metrics Description
Session ID A unique identity for an ICA session.
Session Type Application/Desktop.
State Green/Red for active/Inactive sessions.
Host Delay Average delay in ICA traffic that passes through the NetScalers caused by server network.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Bytes per Interval Number of bytes consumed by the session during that particular interval of time.
Start Time Session start time.
Up Time Session duration.
Client IP Address End user IP.
Server IP Address Backend/ Citrix Virtual App server IP.
NetScaler IP Address NetScaler Management IP (NSIP).
Client Type Citrix Workspace type- Citrix Windows Client.
Client Version Citrix Workspace version.
MSI Boolean (Yes/No). Indicates if the session is multi-stream ICA.
Session Reconnects Number of times the session reconnected.
ACR Counts Total number of times a client automatically reconnects users to disconnected sessions.
User Access Type Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.
Country Country from which the session was established.
Region Region from which the session was established.
City City from which the session was established.
USB Status Active/Inactive -Green/Red.
Number of USB Instances Accepted The count of USB instances accepted.
Number of USB Instances Rejected The count of USB instances rejected.
Number of USB Instances Stopped The count of USB instances stopped.
Client Host Name The host name of the client.
HA Failover Count Number of times HA failover occurred.
Reason for termination Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency Latency caused by the client side of the network. That is, from NetScaler to end user.
DC latency Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Total Bytes Total Bytes consumed by the user during the selected time period.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and back-end server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and back-end server.
User Name The user name of the user accessing this particular Citrix Virtual App.
Session ID Unique identifier for the Citrix Virtual App session.
Session Type Will be "Application".
State Session state: Green for active, Red for in-active.
Maximum Breach Latency The highest value of the L7 latency when a breach of a defined threshold for a set time interval occurs.
Average Breach Latency The average value of L7 latency when the system is in a "L7 latency breached" state.
L7 Threshold Breach Count The number of times a L7 threshold breach has occurred.
L7 Client-side Latency The average L7 latency observed between the ICA client and the NetScaler instance. This metric is useful in non-Citrix devices being present in the delivery path.
L7 Server-side Latency The average L7 latency observed between the NetScaler device and the Citrix Virtual App. This metric is useful in non-Citrix devices being present in the delivery path.
Current sessions report

Per Application Session View

The per application session view displays reports for a particular selected application session.
To view the Session reports:
  1. Navigate to Gateway > HDX™ Insight > Applications.
  2. Select a particular user from the Application Summary Report.
  3. Selected a session from current sessions report.

Line Chart

Metrics Description
Session Reconnects Number of times the session reconnected.
ACR Counts Total number of times a client automatically reconnects users to disconnected sessions.
ICA RTT ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively.
WAN latency Latency caused by the client side of the network. That is, from NetScaler to end user.
Server side Zero Window size event Latency caused by the server side of the network. That is, from NetScaler to back-end servers.
Bandwidth per Interval The bandwidth consumed by the session during that particular interval of time.
Server Side Retransmits The number of packets retransmitted on the connection between NetScaler and back-end server.
Client Side Retransmits The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Session Bandwidth The bandwidth consumed by the session irrespective of the interval of time.
Server side Zero Window size event This counter indicates the number of times the server advertised a zero TCP window.
Client side fast RTO Number of times the retransmission timeout occurred the connection between NetScaler and the end user.
Server side fast RTO Number of times the retransmission timeout occurred on the connection between NetScaler and back-end server.
Client side Zero Window size event This counter indicates the number of times the client advertised a zero TCP window.
Line chart

User Bar Graph

The User bar graph represents the users logged into this particular app.
User graph