Configure agent settings
Set agent's keep-alive interval
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Navigate to Settings > Administration.
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Select System, Time zone, Allowed URLs and Agent Settings under System Configurations.
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In Basic Settings > Agent Settings, specify the keep-alive interval between 30–120 seconds.
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Click Save.
Change agent's password without the current password
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Navigate to Settings > Administration.
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Select System, Time zone, Allowed URLs and Agent Settings under System Configurations.
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In Basic Settings > Agent Settings > Remove current password prerequisite for agent password change check box, you can do the following:
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Select the check box to remove the Current password field in the Change Agent Password page.
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Clear the check box to keep the Current password field in the Change Agent Password page.
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Click Save.NoteTo view the Change Agent Password page, navigate to Infrastructure > Instances > Agents, select an agent, and click Select Action > Change Password.