User View Reports and Metrics
The reports and metrics in this view are displayed per Citrix Virtual Apps™ and Desktop users.
To navigate to the Users view:
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Navigate to Gateway > HDX™ Insight > Users
Related information
Summary view
The summary view displays the reports for all the users that have logged in during the selected timeline. All the metrics/reports in this view display the values corresponding to them for the selected time period unless specified otherwise.
To change the selected time period:
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Use the time period list or the time slider to set the desired time interval.
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Click Go.
Line chart
| Metrics | Description |
|---|---|
| # Active Sessions | This number indicates the count of active Citrix Virtual App and Desktop sessions. |
| # Active Apps | This number indicates the count of active Citrix Virtual App sessions. |
| ICA RTT | ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively. |
| WAN latency | Latency caused by the client side of the network. That is, from NetScaler to end user. |
| DC latency | Latency caused by the server side of the network. That is, from NetScaler to backend servers. |
| Bandwidth | Total bytes per second taken for end to end communication during the selected time interval. |
| Server Side Retransmits | The number of packets retransmitted on the connection between NetScaler and backend server. |
| Client Side Retransmits | The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits. |
| Client side fast RTO | Number of times the retransmission timeout occurred the connection between NetScaler and the end user. |
| Server side fast RTO | Number of times the retransmission timeout occurred on the connection between NetScaler and backend server. |
| Client side Zero Window size event | This counter indicates the number of times the client advertised a zero TCP window. |
| Server side Zero Window size event | This counter indicates the number of times the server advertised a zero TCP window. |
User summary report
Following are the metrics that are specific to this report.
| Metrics | Description |
|---|---|
| # Active Sessions | This number indicates the count of active Citrix Virtual App and Desktop sessions. |
| # Active Apps | This number indicates the count of active Citrix Virtual App sessions. |
| ICA RTT | ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively. |
| WAN latency | Latency caused by the client side of the network. That is, from NetScaler to end user. |
| DC latency | Latency caused by the server side of the network. That is, from NetScaler to backend servers. |
| Bandwidth | Total bytes per second taken for end to end communication during the selected time interval. |
| Server Side Retransmits | The number of packets retransmitted on the connection between NetScaler and backend server. |
| Client Side Retransmits | The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits. |
| Client side fast RTO | Number of times the retransmission timeout occurred the connection between NetScaler and the end user. |
| Server side fast RTO | Number of times the retransmission timeout occurred on the connection between NetScaler and backend server. |
| Client side Zero Window size event | This counter indicates the number of times the client advertised a zero TCP window. |
| Server side Zero Window size event | This counter indicates the number of times the server advertised a zero TCP window. |
| Total App Launch Count | Total Apps launched by the user during the selected time period. |
| Total Bytes | Total Bytes consumed by the user during the selected time period. |
| Active Desktops | Total number of active Citrix Virtual Desktops during a given time interval. |
Channels
Channels represent the overall bandwidth or the total bytes consumed by each ICA® virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.
User agents
User Agents represent the overall bandwidth/total bytes consumed by each end point in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.
Thresholds breach count
The Thresholds breach count metrics represent the count of thresholds breached in the selected time period. For more information, see how to create thresholds and alerts.
World map
The World map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by clicking the region. The administrators can further drill-down to view information by city and state. From NetScaler Console version 12.0 and later, you can drill-down to users connected from a Geo location.
The following details can be viewed on the World Map in HDX insight, and the density of each metric is displayed in the form of a heat map:
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ICA RTT
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WAN Latency
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DC Latency
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Bandwidth
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Total Bytes
Per user view
The per user view provides detailed end user experience reporting for any particular selected user.
To navigate to specific user’s metrics:
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Navigate to Gateway > HDX Insight > Users.
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Select a particular user from the Users summary report.
Line chart
Line chart displays the summary of all the metrics for the particular selected user during the selected time period.
Current/Terminated sessions report
This report is pertinent to all current/terminated user sessions for the selected user. These metrics can be sorted by start time, session reconnects and ACR count.
| Metrics | Description |
|---|---|
| Session ID | A unique identity for an ICA session. |
| Session Type | Application/Desktop. |
| State | Green/Red for active/Inactive sessions. |
| Host Delay | Average delay in ICA traffic that passes through the NetScaler instances caused by server network. |
| Bandwidth per Interval | The bandwidth consumed by the session during that particular interval of time. |
| Session Bandwidth | The bandwidth consumed by the session irrespective of the interval of time. |
| Bytes per Interval | Number of bytes consumed by the session during that particular interval of time. |
| Start Time | Session start time. |
| Up Time | Session duration. |
| Client IP Address | End user IP. |
| Server IP Address | Backend/ Citrix Virtual App server IP. |
| NetScaler IP Address | NetScaler Management IP (NSIP). |
| Client Type | Workspace type- Citrix Windows Client and so on |
| Client Version | Workspace version. |
| MSI | Boolean (Yes/No). Indicates if the session is multi-stream ICA. |
| Session Reconnects | Number of times the session reconnected. |
| ACR Counts | Total number of times a client automatically reconnects users to disconnected sessions. |
| User Access Type | Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode. |
| Country | Country from which the session was established. |
| Region | Region from which the session was established. |
| City | City from which the session was established. |
| USB Status | Active/Inactive -Green/Red. |
| Number of USB Instances Accepted | The count of USB instances accepted. |
| Number of USB Instances Rejected | The count of USB instances rejected. |
| Number of USB Instances Stopped | The count of USB instances stopped. |
| Client Host Name | The host name of the client. |
| HA Failover Count | Number of times HA failover occurred. |
| Reason for termination | Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user. |
| ICA RTT | ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively. |
| WAN latency | Latency caused by the client side of the network. That is, from NetScaler to end user. |
| DC latency | Latency caused by the server side of the network. That is, from NetScaler to backend servers. |
| Total Bytes | Total Bytes consumed by the user during the selected time period. |
| Server Side Retransmits | The number of packets retransmitted on the connection between NetScaler and backend server. |
| Client Side Retransmits | The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits. |
| Client side Zero Window size event | This counter indicates the number of times the client advertised a zero TCP window. |
| Client side fast RTO | Number of times the retransmission timeout occurred the connection between NetScaler and the end user. |
| Server side Zero Window size event | This counter indicates the number of times the server advertised a zero TCP window. |
| Server side fast RTO | Number of times the retransmission timeout occurred on the connection between NetScaler and backend server. |
Support for EDT in HDX insight
NetScaler Console now supports enlightened data transport (EDT) for displaying analytics for HDX Insight. That is, NetScaler Console now supports both UDP and TCP protocol. EDT support for NetScaler Gateway ensures a high definition in-session user experience of virtual desktops for users running Citrix Workspace.
HDX Insight now displays the number of EDT sessions and non-EDT sessions as part of the active sessions report. The Users table displays a detailed report of all the users in the system. The table shows metrics such as WAN latency, DC latency, retransmits, and RTOs. Some of these metrics are not available for users who do have EDT sessions as they are calculated from the TCP stack currently. Therefore, they appear as "NA".
A new donut chart has been introduced to allow you to see bandwidth consumed by the user and also the total number of bytes based on the type of protocol used by the users.
HDX Insight metrics available from NetScaler Console 12.0 and later:
| L7 Client-side Latency | The average L7 latency observed between the ICA client and the NetScaler instance. This metric is useful in case of non-Citrix devices being present in the delivery path. |
|---|---|
| L7 Server-side Latency | The average L7 latency observed between the NetScaler device and the Citrix Virtual App. This metric is useful in case of non-Citrix devices being present in the delivery path. |
| Maximum Breach Latency | The highest value of the L7 latency when a breach of a defined threshold for a set time interval occurs. |
| Average Breach Latency | The average value of L7 latency when the system is in a "L7 latency breached" state. |
| L7 Threshold Breach Count | The number of times a L7 threshold breach has occurred. |
Desktop Users
This table gives the insight into the Citrix Virtual Desktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.
| Metrics | Description |
|---|---|
| Name | Name of the Citrix Virtual Desktop. |
| Desktop Launch Count | Number of times the desktop has launched. |
| Bandwidth | Total bytes per second taken for end to end communication during the selected time interval. |
| DC latency | Latency caused by the server side of the network. That is, from NetScaler to backend servers. |
| WAN latency | Latency caused by the client side of the network. That is, from NetScaler to end user. |
| ICA RTT | ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively. |
Applications
A bar graph representing apps sorted by Active, total session launch count, total app launch count, and launch duration.
Instances
A bar graph representing NetScaler Instances sorted by Active and total apps
Channels
Channels represent the overall bandwidth or the total bytes consumed by each ICA virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.
User agents
User Agents represent the overall bandwidth/total bytes consumed by each end point in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.
Per User session view
The per user session view provides reporting for a particular selected user’s session.
To view the metrics for a selected user’s session:
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Navigate to Gateway > HDX Insight > Users.
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Select a particular user from the User Summary Report section.
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Select a session from Current Sessions or Terminated Sessions column.
Timeline chart
| Metrics | Description |
|---|---|
| Session Reconnects | This number indicates the count of active Citrix Virtual App and Desktop sessions. |
| ACR Counts | This number indicates the count of active Citrix Virtual App sessions. |
| ICA RTT | ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual App or Desktop respectively. |
| WAN latency | Latency caused by the client side of the network. That is, from NetScaler to end user. |
| DC latency | Latency caused by the server side of the network. That is, from NetScaler to backend servers. |
| Session Bandwidth | The bandwidth consumed by the session irrespective of the interval of time. |
| Server Side Retransmits | The number of packets retransmitted on the connection between NetScaler and backend server. |
| Client Side Retransmits | The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits. |
| Client side fast RTO | Number of times the retransmission timeout occurred the connection between NetScaler and the end user. |
| Server side fast RTO | Number of times the retransmission timeout occurred on the connection between NetScaler and backend server. |
| Bandwidth per Interval | The bandwidth consumed by the session during that particular interval of time. |
| Server side Zero Window size event | This counter indicates the number of times the server advertised a zero TCP window. |
| Client side Zero Window size event | This counter indicates the number of times the client advertised a zero TCP window. |
Active application
The Active Applications section displays the active applications of the selected user. These applications can also be sorted by number of active sessions and launch durations.
Related sessions
The related Sessions section displays the related sessions of the selected user’s sessions. The relationship can be selected as common servers or common NetScaler.
