Troubleshoot a VPX instance on GCP

Google Cloud Platform (GCP) provides console access to a NetScaler VPX instance. You can debug only if the network is connected. To view an instance’s System Log, access the console and check System Log files.

To file a support case, find your GCP account number and support PIN code, and call NetScaler® support. You are asked to provide your name and email address. To find the support PIN, log on to the VPX GUI and navigate to the System page.

Here is an example of a system page showing the support PIN.