Troubleshoot a VPX instance on AWS

Amazon does not provide console access to a NetScaler VPX instance. To troubleshoot, you have to use the AWS GUI to view the activity log. You can debug only if the network is connected. To view an instance’s System Log, right-click the instance and select System Log.

NetScaler provides support for AWS Marketplace-licensed NetScaler VPX instances (utility license with hourly fee) on AWS. To file a support case, find your AWS account number and support PIN code, and call NetScaler support. You will also be asked for your name and email address. To find the support PIN, log on to the VPX GUI and navigate to the System page.

Here is an example of a system page showing the support PIN.