Unlock a user

Last published : Sep 03, 2026
A NetScaler SDX admin can unlock a user before the lockout interval expires. Lockout is not applicable if a user logs in to the Management Service via the console. The lockout interval is also changed from seconds to minutes. Minimum value = 1 minute. Maximum value = 30 minutes.
Related information

Unlock a user using the GUI

  1. Navigate to Configuration > System > User Administration > Users.
  2. Select the user to unlock.
  3. Click Unlock.

Unlock a user using the CLI

At the command prompt, type:
set systemuser id=<ID> unlock=true