Data governance

Last published : Sep 03, 2026

What is a NetScaler Console service connect?

NetScaler Application Delivery Management (ADM) Service Connect is a feature to enable seamless onboarding of NetScaler SDX appliances onto NetScaler Console service. This feature lets the NetScaler SDX appliance automatically securely connect with the NetScaler Console service and send system, usage and telemetry data to it. Based on this data, you get insights and recommendations for your NetScaler infrastructure on NetScaler Console service.
By using the NetScaler Console service connect feature and onboarding your NetScaler SDX appliances to NetScaler Console service, you can manage all your NetScaler and NetScaler Gateway assets whether on-premises or in the cloud. In addition, you benefit from access to a rich set of visibility features that help in quick identification of performance issues, high resource usage, critical errors, and so on. NetScaler Console service provides a wide range of capabilities for your NetScaler instances and applications. For more information on NetScaler Console service, see NetScaler Application Delivery Management Service.
Important
Note: NetScaler Console service connect feature has been released for NetScaler instances, and NetScaler Gateway instances. However, the corresponding functionality on the NetScaler Console service is available in the upcoming release. The value of this feature will be unleashed soon with the NetScaler Console service release. Citrix will update this note when it happens. The benefits of this new capability can be used once released on NetScaler Console service.

What is NetScaler Console service?

NetScaler Console service is a cloud-based solution that helps you manage, monitor, orchestrate, automate, and troubleshoot your NetScaler SDX instances by providing you analytical insights and curated machine learning based recommendations about NetScaler SDX instances and about application health, performance, and security. For more information, see NetScaler Console service Overview.

How the NetScaler Console service connect is enabled?

NetScaler Console service connect is enabled by default, after you install or upgrade NetScaler SDX to release 13.1.

What data is captured using NetScaler Console service connect?

The following details are captured using NetScaler Console service connect:
  • NetScaler SDX details
    • Management IP address
    • Platform description
    • Platform type
    • Host name
    • System ID
    • Encoded serial ID
    • Version
    • Serial ID
    • Host ID
    • Type
    • Build type
  • Key usage metrics
    • Management CPU percentage
    • Memory usage percentage
    • CPU usage percentage
    • System uptime
    • System date time

How the data is used?

By collecting the data, NetScaler can provide timely and in-depth insights about your NetScaler SDX installations, which include the following:
  • Key metrics. Details of key metrics pertaining to CPU, memory, throughput, SSL throughput, and highlight anomalous behavior on NetScaler SDX instances.
  • Critical errors. Any critical errors that might have occurred on your NetScaler instances.
  • Deployment advisory. Identify NetScaler instances that are deployed in standalone mode but have high throughput and are vulnerable to a single point of failure.

How long the collected data is retained?

Any Data collected is retained for no longer than 13 months.
If you decide to terminate the use of the service by disabling the NetScaler Console service connect feature from the NetScaler, any previously collected data is deleted after a period of 30 days.

Where the data is stored and how secure is it?

All data collected by NetScaler Console service connect is stored in one of the three regions–United States, European Union, and Australia and New Zealand (ANZ). For more information, see Geographical Considerations.
The data is stored securely with strict tenant isolation at the database layer.

How to disable NetScaler Console service connect?

If you want to disable data collection through NetScaler Console service connect, see How to enable and disable NetScaler Console service connect.